Objective:
To obtain a long-term position in a professional environment with room to grow and advance.
Skills & Abilities:
- 18 years customer service experience
- 10 years supervisory experience, including direct reports, hiring, dismissal, salary negotiation
- 6 years training & developing training materials
- Proficient in Office: Word, Excel, PowerPoint, Outlook
- Familiar with Adobe Photoshop and Illustrator
- WordPress & website management
- Bilingual English & Spanish
June 2016 – March 2020
Interpreter Coordinator & Office Manager
Sign Language Accessible Interpreters “Accessible Signs”
Houston, TX
Managed, supervised, and scheduled an average of 30 Sign Language interpreter contractors for assignments covering the greater Houston area. Ensured customer requests were scheduled accurately and assigned to an appropriate interpreter. Customer service included new account set up, existing account management, scheduling and customer retention. Conducted business to business marketing using mail, email and online advertising. Completed RFPs to secure government and education contracts. Everyday duties required heavy data entry and protection of HIPAA information. Covered accounting duties as needed (payroll, accounts receivable/payable) using QuickBooks.
2017 - Present
Independent Website Design & Social Media Manager
Independent contractor to build websites using WordPress and manage website hosting.
Manage social media accounts for businesses and public figures.
April 2006 - April 2012
Aerial Port Specialist Supervisor, Staff Sergeant (E5)
United States Air Force
Ramstein Air Base, Germany & Andrews Air Force Base, MD
Supervised passenger and cargo operations ensuring accurate and timely passenger service and cargo handling along with associated data entry. Missions supported the President, Vice President, First Lady, cabinet members and Secret Service airlift missions. Coordinated domestic & international air travel for military & civilian personnel.
Dispatched load teams to multiple aircraft at a time to ensure time sensitive cargo uploaded quickly and correctly.
Modernized and implemented the flight information display for the passenger terminal and created instruction manuals for training new team members.
Conducted training classes for airmen on customer service skills and taught in the classroom and in the field on the operation of Air Force vehicles and equipment.
Conducted training classes for public on services available and how to access them.
Education:
Houston Community College, Houston, TX 2012 – 2014
Computer Science
United States Air Force, 2006 – 2012
Cargo & Personnel Logistics Technical School and Advanced Training
Aerial Port Operations Course – Advanced training in Air Logistics and Airport Operations
Advanced Vehicle Operations Course – Allowed training others on vehicle operations
Train the Trainer – Allowed for training others in various aspects of duties
Airman Leadership School (Graduated first in class) – Required for Supervisory Positions
Basic Military Training
832-324-9299
joshua.k.markle@gmail.com